VERTEXCAPITAL MARKETSInvestor portal

VCM / PAYMENTS & CUSTOMER CARE

Let’s confirm
your next step.

Contact customer care before making a service payment. We’ll help you confirm your invoice, the amount and the payment details for your agreed service.

Request payment details by email

REACH VCM

Choose how to
contact us.

For invoice and payment questions, use the customer-care contacts below or your signed-in VCM conversation.

TELEGRAM CUSTOMER CARE

A direct conversation.
A clearer answer.

Message VCM customer care on Telegram to discuss your service and request payment details. Confirm the exact username before sharing your invoice reference.

@alexg_brunomarkChat with customer care

PRIVATE CLIENT CHAT

Keep the conversation
in your portal.

Sign in with your email and speak with Vertex Capital Markets in a private conversation. Keep your service questions and follow-ups together.

Chat on this page

BOT PURCHASES

Verified payment.
Approved download.

Sign in with your VCM email and request the bot first. Confirm its platform, exact release, licence and written price with customer care. After you pay, provide your invoice and payment reference privately. VCM checks the receiving records and unlocks only the approved bot for that VCM account.

Request a bot or view approved downloads →
  • 01Request the chosen bot using your own verified VCM email
  • 02Agree the invoice and payment method with customer care
  • 03VCM verifies the actual payment receipt
  • 04Refresh Bot Purchase & Access to download the approved file

CHAT WITH VCM / RIGHT HERE

A private conversation.
On this page.

Use the same secure sign-in and conversation as your client inbox. Messages are private between you and VCM.

Open the panel to sign in or continue your conversation. Opening chat does not send a message or initiate a payment.

BEFORE MAKING A PAYMENT

Confirm the details.
Keep the reference.

Ask customer care to confirm these in writing:

  • 01The service, deliverables and invoice reference
  • 02The exact amount and currency
  • 03The recipient’s name and official payment method
  • 04Delivery, cancellation and refund terms

ALREADY MADE A SERVICE PAYMENT?

Follow up
with customer care.

Provide the invoice reference, payment reference and date through email or private chat. VCM will reconcile the payment against the receiving provider’s records. A screenshot alone does not confirm receipt.

Ask about a payment ↗Use the enquiry form →